Operations

Author:  John Zirkle – Corporate Director of Operations As we approach Labor Day Weekend and the “official” end of summer it’s always a good time to reflect on what went well and what could have gone better. This Summer has been tough from a revenue standpoint and we have seen dips in our Stay/Medallia scores. … Read more

Author:   John Zirkle – Corporate Director of Operations The power of frequent guest recognition. Each of our hotels has it’s Hilton Honors, IHG One Rewards, or Wyndham Rewards members. These guests are our most loyal, and as studies show, spend more at our hotels and return more often. Thus, we need to ensure we … Read more

Author:  John Zirkle – Corporate Director of Operations To understand the WOW factor, we need to understand our guests’ wants and needs. Once we understand our guests’ wants and needs, we can work to exceed those expectations. One of the best ways to understand our guests is by using the Stay Experience Platform for our … Read more

Author: Linda Komornik-Hartman – Corporate Office Administrator Home 2 Suites Princess Anne Opens Near TCC Friday, July 19, 2024 – Harmony Hospitality is pleased to announce the opening of the Home 2 Suites Princess Anne, located at 1741 Community College Place in Virginia Beach, VA. Under the direction of General Manager Kelsey Souther, the 114 … Read more

Author: Page Johnson – President As budgets, sales and marketing plans, and strategic operational strategies are being completed and reviewed, it’s time for everyone to tighten up staffing and performance levels so we can achieve these proposed plans. The past few months have been motivating to our Harmony corporate team and property leaders, watching those … Read more

Author:  John Zirkle – Corporate Director of Operations What is the “WOW Factor” and how do we ensure to deliver such an experience for every guest. The “WOW Factor” is about exceeding our guest’s expectations to the point that they say “WOW”, what a great hotel. The WOW Factor is about creating the experience that … Read more