Housekeeping Manager

 

Housekeeping Manager – This full-time Manager is responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis. To see the full job description please click here.

 

 

This full-time Manager is responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.

 To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

 

Responsibilities

• Inspect work performed to ensure that it meets specifications and established Hampton Brand Standards.

• Plan and prepare employee work schedules.

• Perform or assist with cleaning duties as necessary.

• Investigate complaints about service and equipment, and take corrective action.

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

• Check equipment to ensure that it is in working order.

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

• Instruct staff in work policies and procedures, and the use and maintenance of equipment.

• Order and purchase equipment and supplies and Issue supplies and equipment to workers.

• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.

• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.

• Confer with staff in order to resolve performance and personnel problems, and to discuss company   policies.

• Establish and implement operational standards and procedures for the department.

• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Select and order or purchase new equipment, supplies, and furnishings.

• Recommend changes that could improve service and increase operational efficiency.

• Maintain required records of work hours, budgets, payrolls, and other information.

• Screen job applicants, and hire new employees.

• Advise the front office of rooms ready for occupancy.

• Perform financial tasks such as estimating costs and managing department budget.

• Prepare activity and personnel reports, and hours worked 

 

Qualifications

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.

• 3 plus years of successful experience in Housekeeeping Management.

• Basic computer skills needed. Familiarity with Microsoft Office preferred.

• Experience with hotel information systems preferred.

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