Harmony Hospitality has accomplished dramatic improvements in revenue, cost containment, and net operating income available for the portfolio it manages. Harmony is successful because the company excels in the following seven disciplines:
Planning
Harmony plans for the future by pro-actively reacting to events, that maximizes our ability to execute activities in a planned and well thought out manner. Keeping focus on needs ensures cost effective quality service. Some of our strategies are:
Market analysis
Business strategies
Marketing plans
Sales action plans
Capital plans
Financial plans
Reporting
Harmony improves the management company response times and the quality of those responses to questions and requests for assistance by the properties and ownership. Some of the tools Harmony utilizes to promote responsiveness and reporting include:
Regular contact with ownership
Monthly management letters
Quarterly review meetings
Monthly property visits
Customer service reports and ratings
Detailed daily revenue reports including operational statistics
Property asset audits
Property financial audits
Tracking financial performance against budget on a monthly and annual basis
Personnel
Harmony selects the most qualified personnel for property level positions so as to insure a capable and high quality hotel staff:
Formalized selection process
Formalized employee review process
Cross-training programs
Incentive and bonus programs
Employee of the month awards
Training & Orientation
Harmony trains, orients, and motivates the staff to obtain the greatest return from employees and reduce costs associated with employee turnover and injury. Harmony offers programs including:
Employee orientation program
Employee handbook
Safety committees
ADA awareness training
Customer service training
Revenue maximization training
Employee development programs such as industry seminars and educational workshops alcohol awareness training
Purchasing
Harmony improves cost savings and vendor service by consolidating purchasing for capital goods, operating supplies, food and beverage inventories and services. Harmony achieves these savings through:
Effective national contract pricing
One stop shopping through established sources
Purchase order placement with proven cost effective buyers
Standardization of products and services
Bulk buying of products and services
Review and negotiation to minimize property tax assessments
Volume purchasing power for liability, worker’s compensation, and employee group health insurance
Communication
Harmony establishes clear and effective lines of communication between the management company, ownership, financial institution, hotel manager, and hotel employees. Services include:
Regularly scheduled property reviews with ownership
Frequent property visits
Open door policy
Extensive set of Operating Guidelines with standardized forms
Detailed Accounting Guidelines and Policies
Monthly management letter
Quarterly newsletter
Quarterly review meeting
A non-bureaucratic, horizontally structured organization which promotes direct communication through property visits, electronically and telephone communication
Technology
Harmony operates powerful, reliable and secure technology. Both hardware and software solutions utilized are proven leaders in the hospitality industry. Our skilled team of professionals is armed with an endearing loyalty, resulting in hard work, attention to detail, and commitment to excellence. Specific services include:
In-house payroll/benefits processing
Automated time and attendance system
Centralized accounting environment with high speed connectivity to hotels
Automatic payment of travel agent commission
Financial systems maintained in a position of readiness to absorb all new growth opportunities
